Frequently Asked Questions (FAQ)

Choose Pumps & Gardens for a wide selection of high-quality plumbing, gardening, heating, and electrical products, including the industry's top brands. Thanks to our no-intermediary sales , you'll enjoy excellent value, fast shipping, and comprehensive, reliable support every step of the way.

Our shipments are designed to ensure your products arrive in perfect condition, wherever you are. Each type of item has specific packaging designed to withstand transport by any courier and shipping method. We use double protective packaging for maximum safety: for example, water heaters always travel in sturdy double cardboard boxes. For large volumes, we arrange shipments on pallets with a courier equipped with a hydraulic lift for easy delivery. Even plants receive special treatment, with packaging that preserves their moisture and vitality during transit. Our efficient logistics allow us to deliver our products worldwide .

Don't worry, we've got you covered! We constantly monitor shipments and, in the event of delays or losses, we'll immediately reship them at no additional cost to you.

To protect your purchase, ALWAYS sign for the courier with a "Subject to Inspection" tag , even if the packaging appears intact. This allows us to assist you in the event of any problems you encounter later.

Absolutely! All our products are covered by the legal guarantee of conformity . Furthermore, some specific items, such as Bandini PLUS water heaters, offer an extended warranty of up to five years . With Pumps & Gardens, you benefit from direct and rapid assistance : we are your single point of contact for warranty management, facilitating communication with the manufacturer without intermediaries.

Accurate details, fast delivery: To avoid delays, please take a moment to verify the accuracy of your shipping address, zip code, and phone number when placing your order.

Keep track of your shipment: We'll email you a tracking code. This will allow you to track your order's progress until delivery.